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I have to tell you that after this installation and a couple of retightening clients that I have a whole new respect for SL consultants. :o) This is Berne and she was the perfect first installation client. She was very patient, excited, and friendly. I enjoyed the time we spent together and let me tell you that it took a looooong time...lol. But I know I'll get faster so I'm not worried about it. She had a lot of balding and thinning but I think I compensated very well. I gave her more fullness in the back since I couldn't do it so much in the front. We're hoping that most of her hair will grow back in. I told her that I would add locks as it grew in. I explained everything to her as I went along and she was very understanding. The most exciting part was her reaction when I was finally done, she was sooooooo happy. She kept saying no more bad hair days! She gave me the biggest and warmest hug before she left. I can't tell you how great that made me feel :oD.